Putting our customers 1st – You talk, we listen

KONE puts the customer at the top of our agenda and our Customer 1st Procedure clearly sets out our mission to be a responsive organisation that puts the needs of our customers first.

We have constructed a dedicated Customer Relations team to help with our customer’s comments, complaints and compliments, in addition to continued development of staff and procedure, to provide a responsive and professional service.


We appreciate that sometimes things can go wrong and that the implementation of our policy and Customer Relations team means that we can resolve any issues to our customers’ satisfaction, in an efficient and professional manner.

We commit to:

• Provide a service which is friendly, helpful and responsive to our customers needs
• Deal with an enquiry promptly and within the guidelines of our customer complaints procedure.
• Apologise when we make a mistake and put things right.
• Use customer feedback to help us improve our services.

Whatever our customers need to talk about, we will listen and put the customer first in everything that we do.

We welcome your complaints and compliments...

Email: customer.relations@kone.com

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