KONE's People Flow Day

KONE’s vision is to be an expert in transporting people through buildings smoothly, efficiently and in a safe manner without waiting. To gain deeper insight into what this vision means in practice, KONE holds an annual People Flow Day around the world. 

KONE’s People Flow Day is designed to bring us closer to users and our customers. Teams of KONE employees act as researchers, talking to customers, interviewing the public, making on-site observations and filling in questionnaires. By studying exactly how, where and why people move in buildings during a typical weekday, our employees gather first-hand information on both the user and customer experience. 

People Flow Day activities are focused on either visiting an existing building to observe users or meeting a customer in seven different types of buildings: hotels, offices, medical facilities, transport hubs, residential buildings, retail premises and special buildings such as hotels, exhibition centres and museums.

Quality was the theme for People Flow Day 2014

KONE's fifth annual People Flow Day was organized on October 30, 2014. Quality was chosen as a theme for this year as it is an integral part of KONE’s strategy and culture. It is taken into account in all design, manufacturing, installation, and maintenance processes. 

The valuable findings obtained during the day were passed on to relevant functions within KONE with the objective of developing new ways to meet the present and future needs of users and customers alike. 

Read more about the findings from People Flow Day 2014 Global Report.

People Flow Day 2013 focused on safety

The forth KONE People Flow Day was organized in October 2013, with safety as the theme. KONE moves millions of people with elevators and escalators every day. Safety is of utmost importance to us, and we constantly strive towards achieving our ultimate goal of zero accidents. 

Read more about the day from People Flow Day report 2013.

People Flow Day 2014 fast facts

Close to 1000 KONE employees participated.

More than 30 countries were involved.

More than 800 building users were interviewed.

7 different building segments were examined.


Elevators are spacious and strikingly designed, echoing the look and feel of the lobby.


Good accessibility and attentive service are basic characteristics of high-class hotels.


The team noted that fresh air and plenty of natural light in main areas create a feeling of calm.


Flats are often occupied by families which can include elderly relatives or siblings with their own families.


The team reported that lifts were easily located and meticulously clean at this site, where up to 200 people can arrive at once for medical appointments.


The eye-catching design makes the lifts an attractive focal point at the centre of the shopping centre.

What is people flow?

Over half of the world's population now live in cities and other urban areas. Globally, there are nearly 30 megacities with over 10 million inhabitants. As city areas spread, overcrowding becomes more prevalent. This is one of the main reasons KONE focuses on innovative People Flow® solutions that enable people to move around in buildings easily.

People flow refers to the smooth, safe and efficient movement of people in buildings. The ideal time to optimize the flows of people at a site is in the early stages of planning and development. We collaborate closely with architects, consultants and construction companies to determine which solutions will enable a building to function as efficiently as possible. The strategic location of lifts, escalators and automatic doors can enhance the flow of traffic and prevent the build-up of queues.

At KONE, we also provides expertise to help buildings function smoothly long after equipment has been installed. Our proactive maintenance and modernization solutions maximize the performance of equipment throughout a building’s life cycle.

People flow on KONE's global website (in English) »