People Flow Day 2014 fast facts
Close to 1000 KONE employees participated.
More than 30 countries were involved.
More than 800 building users were interviewed.
7 different building segments were examined.
KONE’s vision is to be an expert in transporting people through buildings smoothly, efficiently and in a safe manner without waiting. To gain deeper insight into what this vision means in practice, KONE holds an annual People Flow Day around the world.
KONE’s People Flow Day is designed to bring us closer to users and our customers. Teams of KONE employees act as researchers, talking to customers, interviewing the public, making on-site observations and filling in questionnaires. By studying exactly how, where and why people move in buildings during a typical weekday, our employees gather first-hand information on both the user and customer experience.
People Flow Day activities are focused on either visiting an existing building to observe users or meeting a customer in seven different types of buildings: hotels, offices, medical facilities, transport hubs, residential buildings, retail premises and special buildings such as hotels, exhibition centres and museums.
KONE's fifth annual People Flow Day was organized on October 30, 2014. Quality was chosen as a theme for this year as it is an integral part of KONE’s strategy and culture. It is taken into account in all design, manufacturing, installation, and maintenance processes.
The valuable findings obtained during the day were passed on to relevant functions within KONE with the objective of developing new ways to meet the present and future needs of users and customers alike.
Read more about the findings from People Flow Day 2014 Global Report.
The forth KONE People Flow Day was organized in October 2013, with safety as the theme. KONE moves millions of people with elevators and escalators every day. Safety is of utmost importance to us, and we constantly strive towards achieving our ultimate goal of zero accidents.
Read more about the day from People Flow Day report 2013.
Elevators are spacious and strikingly designed, echoing the look and feel of the lobby.
Good accessibility and attentive service are basic characteristics of high-class hotels.
The team noted that fresh air and plenty of natural light in main areas create a feeling of calm.
Flats are often occupied by families which can include elderly relatives or siblings with their own families.
The team reported that lifts were easily located and meticulously clean at this site, where up to 200 people can arrive at once for medical appointments.
The eye-catching design makes the lifts an attractive focal point at the centre of the shopping centre.