Service descriptions

Take a closer look at the individual services that make up our KONE Care® packages for lifts, escalators, and automatic building doors.

KONE PREVENTIVE MAINTENANCE

KONE preventive maintenance helps prevent problems before they appear. We maintain your equipment based on its usage, age, and other relevant factors. Your tailored plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations – no matter the brand.

KONE CUSTOMER CARE CENTRE

When you or your end users need assistance with equipment-related issues, our customer care centre is your first port of call. Contacting your local center is easy. Our professional staff speaks your language, knows your equipment and situation, and can dispatch a service engineer to resolve your problem.

BREAKDOWN SERVICE

With our Breakdown Service for lifts, escalators, and automatic doors, a service engineer is quickly dispatched to deal with cases of unexpected equipment failure, stoppage, or erratic operation. Just call our Customer Care Centre and an engineer will be sent to fix the problem based on the agreed response time in your contract.

REPAIR SERVICE

If your lifts, escalators, or automatic doors malfunction or have damaged components, KONE engineers can fix them. They will even identify repair needs during regular maintenance visits, often managing to fix the problem before there is any disruption to your equipment.

KONE CARE® ONLINE

With KONE Care® Online you can stay informed about KONE service visits, service requests, and repair services wherever you are. You get access to performance, maintenance, breakdown, and repair data for your equipment, making planning and budgeting easier.

VOICE LINK SERVICE

The KONE Voice Link™ Service enables two-way voice communication between lift passengers and the KONE Customer Care Centre when the integrated alarm button is pressed inside the car. The system automatically identifies the customer and site address, ensuring a swift resolution to any problem.

ENTRAPMENT RESCUE SERVICE

The Entrapment Rescue Service ensures the quick and safe release of passengers trapped in lifts. Our emergency procedure ensures that an engineer is immediately dispatched when our customer care centre receives a service request.

AUTHORITY SERVICE

The Authority Service for lifts, escalators, and automatic doors ensures that regulatory inspections conducted by an accredited third party are co-ordinated and managed professionally. It saves you time and effort by having KONE assist or manage inspections, including co-ordinating visits and providing technical assistance.

DATA LINK SERVICE

The KONE Data Link Service provides 24/7 performance and safety monitoring of lifts and escalators to ensure an instant response to any critical issues.

JANITOR SERVICE

Our Janitor Service for lifts, escalators, and automatic doors is a calendar-based light inspection that complements our KONE preventive maintenance. The inspection frequency will be agreed to suit you.

KONE MOBILE APPLICATION

With KONE Mobile app, you are kept up to date on all maintenance work, even when you are out and about. You always know what work is carried out and how the service has been delivered.

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