KONE Care® maintenance packages

We offer a wide selection of services to provide exactly the level of care you need, whether you need support for a two-lift building or a complex environment like an airport or retail centre. We’ll tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.

Maintenance packages

KONE Care® Standard

KONE Care® Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.

  • Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
  • Provides 24/7 access to KONE Customer Care Centre.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime.
  • Ideal for facility managers of low and mid-rise residential buildings.

KONE Care® Plus

KONE Care® Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.

  • Includes preventive maintenance and partial service repair and call-out coverage, making budgeting more predictable.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime
  • Ideal for facility managers who are responsible a single large building complex or several separate buildings.

KONE Care® Premium

KONE Care® Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

  • Includes all preventive maintenance, breakdown service, and repair service, ensuring there are no unexpected costs.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime
  • Customised reports make planning and budgeting simple.
  • Ideal for facility managers at locations where reliability is essential, such as airports, metro stations, and department stores.

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Compare our maintenance packages

Compare maintenance packages*
KONE Care® Standard
KONE Care® Plus
KONE Care® Premium
Available for
KONE Preventive maintenance (Modular Based Maintenance™)



Lifts | escalators | automatic building doors
KONE Customer Care Center



Lifts | escalators | automatic building doors
Voice Link Service



Lifts
KONE Care Online



Lifts | escalators | automatic building doors
KONE Mobile



Lifts | escalators | automatic building doors
Entrapment Rescue Service



Lifts
Breakdown Service

Partial
Full
Lifts | escalators | automatic building doors
Repair Service

Partial
Full
Lifts | escalators | automatic building doors
Authority Service



Lifts | escalators
Enhanced Breakdown Service Response Times



Lifts | escalators | automatic building doors

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