|Location||Various (15 sites) majority in North West London and surrounding area|
|Solutions||Optimum service agreement|
Lift Service Overview
BLR Properties approached a select few lift service companies including KONE. KONE won the contract by providing an excellent service offering, competitive pricing and a professional, responsive and friendly customer service. KONE even assisted with a lift problem before the contract was signed.
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Lift Service Solution
The service contract started with 4 lifts at 1 site. KONE now provides lift maintenance across 15 sites. BLR Property Management Ltd are extremely happy with the service provided by KONE, in particular; how they are able to use KONE as a knowledge resource about lifts; 75% of call outs are visited by the regular engineer, this accumulated knowledge and experience of the site and customer creates an efficient problem solving process; and finally KONE's ability to respond quickly to all issues that arise.