Schiphol Group

KONE is proud to be Schiphol Group’s main contractor for the maintenance of all escalators, lifts and automatic doors.

Year ongoing
Location The Netherlands
Solutions KONE Care™ Maintenance Service, over 1180 installations maintained, including 180 lifts, 56 escalators, 87 autowalks, 857 doors, and other customer-specific solutions

Meaningful maintenance

Our relationship with Schiphol Group began in 2005 when we started servicing third-party equipment in addition to our own lifts at Schiphol Airport. After moving to a 24/7 year-round service model, we took over the entire equipment portfolio at the airport becoming the single service provider for lifts, escalators, doors, baggage systems and more.

Due to our customer commitment and excellent performance, we are the key maintenance provider for all Schiphol airports in the Netherlands, including Amsterdam Airport Schiphol, one of the largest in Europe.

Proactive commitment

Reliable operation of equipment is crucial − where any disruption in traffic flows can have a major impact on the entire airport.

We provide an on-site team that has extensive knowledge of all installations. This means KONE can get service personnel and materials to the right location within 30 minutes.

Planning is also a major part of the relationship. We address all aspects of development, and tailor our services and take initiatives to the next level.

Schiphol and KONE work together on improvements by sharing visions, innovations and insights. With a strong relationship like this based on quality performance comes a lasting confidence. Transparent operations and an open book policy mean there are no surprises for Schiphol. They know exactly what we do and why.

"With the right installation and right maintenance, you get the right functionality", says Jos Scheffelaar, Department Manager for Schiphol Terminal Real Estate.