KONE Lift Warranty FAQs

Below are a selection of frequently asked questions around our maintenance offering

  • Warranty details can vary depending on the level of warranty sold. Our standard warranty includes cover for defects incurred in the equipment due to us and callouts within normal hours. More extensive options can include all coverage, response time from 8 hours to 4 hours, frequency of service visits, or any activation of digital services.

    For specific details relating to the warranty cover for your lift(s), please contact 0345 1 999 999

  • As an example, works that are found to be a result of misuse, vandalism or abuse, or where not covered by a more comprehensive warranty, we would invoice any out of hours callout requests.

    Please note, any additional works will not be commenced until we have provided you with a quotation and received an order or instruction from you.

  • Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

  • We offer a variety of enhancements to our standard warranty to take into account the different needs of the building, the equipment and the users. You have the flexibility to take only the areas of cover you deem most important to you and your business.

    These additional items may include all coverage, response time from 8 hours to 4 hours, frequency of service visits, or any activation of digital services.

    To upgrade or extend your warranty, please contact 0345 1 999 999

  • We are happy to assess your situation and chart your requirements. You do not need to have any technical knowledge about your lift.

  • Misuse would include, for example, taking any heavy furniture (ie a couch) in a passenger lift, vandalism would include, graffiti in the lift car.

  • Lift faults can be caused by different technical issues, for example problems with door functionalities. Incorrect use of the lift is another potential cause. This could be overloading, playing with or in the lift, or bashing against the doors with a trolley or scooter, for example.

  • The charge would depend on the reason for the callout, however we would not commence any repair works until we have provided you with a quotation and received an order or instruction from you.

  • By registering your details within the warranty document we will update our contract records and ensure you are sent copies of work notifications on completion.

  • If you are signed up for KONE Online or KONE Mobile you will see all upcoming and past maintenance visits for all the equipment we maintain for you. Alternatively call us on 0345 1 999 999

  • With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.

  • You can make a service request by calling us on 0800 652 0692

  • You can make a service request or report an incident by calling us on 0800 652 0692.

    If you are signed up for KONE Online or KONE Mobile, you can check your equipment’s status and place a call-out request via the portal. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem.

  • If you wish to make a complaint, we encourage you to do so via one of the options below:

    · Fill out our contact form 24/7 here

    · Call us on working days between 08.30 and 17.00 on: 0345 1 999 999

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