KONE as a company


Who we are

At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic building doors, as well as solutions for maintenance and modernisation, which add value to the life cycle of any building.

Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Together with our partners and customers around the world, we help cities to become better places to live in. In 2023, KONE had annual net sales of EUR 11.0 billion, and at the end of the year over 60,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

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KONE in Great Britain

KONE has been operating in Great Britain for more than 40 years. With its head office in Chertsey, Surrey, KONE serves customers from regional offices across the country with its team of nearly 1,800 employees.

KONE Plc is a member of Lift and Escalator Industry Association (LEIA) and Lifting Equipment Engineers Association (LEEA).


Vision and strategy

Our vision is to create the best People Flow® experience

This means we understand that different types of buildings serve different purposes, which has an impact on the flow of people and on the surrounding environment. It also means we provide Ease, Effectiveness and Experiences to our users and customers, over the full life cycle of buildings.

KONE’s efforts to meet its strategic targets are supported by development programmes that are designed to help us turn our strategy into reality.


Our people

We are committed to making KONE a great place to work, where we aim to inspire, engage and develop our employees to deliver great results. Our gender pay gap report provides details on how we are addressing that gap along with our pay gap figures.

Our tax strategy

As part of a global corporate organisation, we are fully committed to paying the correct amount of tax on the profits we make at the right time and in the countries where we create value that generates those profits. In all tax matters, our aim is to ensure predictability. We also encourage competitive business growth that is tax efficient without compromising tax compliance principles. KONE UK’s Tax Strategy is published in accordance with Schedule 19 of the Finance Act 2016. This strategy was published on 11 March 2024, in respect of the financial year ending 31 December 2023.

Tax risk management

Taxes are always a consequence of business operations. On the other hand, we must ensure that all business decisions also consider the financial and tax impact of the plan as well as the potential tax and reputational risks. We have a global transfer pricing model in place according to the OECD guidelines and it is implemented consistently within the Group. The Corporate Tax Team is continuously evaluating the transfer pricing model, to ensure its alignment with the business model on a continuous basis. On a minimum of an annual basis, KONE UK carries out a review ensuring that the necessary Tax policies, controls and processes have been adhered to and that staff are appropriately trained and qualified to undertake their functions.

Tax planning and appetite for tax risk

KONE has a low appetite for tax risk. We follow “the more likely than not” principles for making decisions on tax matters by;

  • Operating an effective tax control framework to identify key tax risks and to manage those tax risks through appropriate policies, controls and processes.
  • Maintaining accounting systems and controls to meet tax compliance obligations.
  • Maintaining a strong internal review system that supports the Senior Accounting Officer.
  • Ensuring compliance with all relevant laws and regulations.

Co-operation and relationship with HMRC

In the UK, KONE engage with HMRC through our Customer Compliance Manager to discuss our tax affairs. We are committed to maintaining an open, transparent and collaborative approach in our dealings with HMRC by:

  • Reporting and responding accurately and in a timely manner and to act with integrity in all tax matters.
  • We take care to ensure that our tax affairs are reported accurately, however, if we were to identify an error in a submitted tax return, we would seek to voluntarily disclose it, quantifying the effect of the error and paying any additional taxes that may become due.
  • Notifying HMRC of major changes in our corporate operations.
Global tax strategy

At KONE, we want to contribute to better urban living.


Developing sustainable smart cities

Our ambitious environmental targets focus on further improving the eco-efficiency of our solutions, and reducing greenhouse gas emissions from our own operations.


Embracing a culture of safety

Safety is at the top of the agenda at KONE, and it is our strong belief that all accidents are preventable.


Innovating for tomorrow's cities

Together with our partners, we constantly strengthen our position as innovation leader in our industry.


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