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KONE CUSTOMER SERVICE

For general queries please call us at 0845 1 999 999.

You can reach on working days between 08.30 and 17.00

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REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 0800 652 0692

KONE OFFICES AND CONTACTS

KONE Plc head office
Global House,
Station Place, Fox Lane North
Chertsey, Surrey, KT16 9HW
08451 999 999

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KONE Loading Bays

New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Advanced People Flow solutions

Discover how KONE Advanced People Flow Solutions enable a seamless and entertaining user experience from front door to final destination.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in lift cars and other building areas.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of lift and escalator operation across multiple locations via a single interface.

KONE Residential Flow

KONE Residential Flow ensures that tenants can move around their building as quickly and comfortably as possible while simultaneously providing secure access control as well as tools for communication. It is based on industry-leading technology that can be adapted to the changing needs of each tenant and facility manager. Smart building, smart home, access, residential, intelligent people flow system, KONE flow, KONE residential flow, simpler homecomings.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your lifts, escalators, and doors safe and healthy.

Lifts

Discover the new KONE DX Class connected lift solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger lift for low and mid-rise residential and commercial buildings.

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX lift with a compact machine room and digital connectivity for mid and high-rise buildings.

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger liftr for demanding people flow environments like public transport, retail, and medical facilities.

KONE MonoGoods

Discover the KONE MonoGoods lift, a heavy-duty lift for commercial buildings with demanding requirements for people, service, and goods transport.

KONE Motala™

KONE has introduced its Motala platform lift in Great Britain. Motala is now available with extended finish options, bringing it in line with the award winning KONE MonoSpace range. Motala is a solution for making all premises accessible. In many two or three-storey buildings, such as private homes, small apartment buildings or public buildings such as libraries, a conventional lift may not always be practical. The space-efficient platform lift, with self-supporting construction, can be installed in a stairwell without major structural alterations and only requires a 10A single phase supply.

Lift connectivity

Discover how KONE’s smart lift solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Lift interior design

Discover how KONE DX Class lifts help you bring your design vision to life and create a lift experience that helps your building connect with people and make a lasting impression.

Loading Bays

Discover Loading Bays

Escalators

KONE escalators combine industry-leading eco-efficiency and the latest safety technology with a wide range of high quality design options – all supported by our unrivalled engineering and people flow expertise.

TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

TransitMaster 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

KONE TravelMaster™ 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimised for retail environments to ensure a pleasant shopping experience.

KONE TransitMaster™ 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimised for transit centres to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

KONE TransitMaster™140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as underground/train stations and airports.

Moving Walkways

Well designed and manufactured moving walkways and autowalks are a must for today’s highly demanding public areas. They are key to ensuring the smooth, efficient and safe flow of people travelling within a building’s environment.

KONE TravelMaster™ 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

KONE TransitMaster™ 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centres.

Automatic doors

Durable and enegy-efficient automatic doors for differents types of buildings and environments. Click to read more!

Revolving doors

Read more about our high-quality revolving doors. Ideal for a wide range of commercial buildings, they’ll help you save energy and make people flow smoother.

Automatic sliding doors

Discover KONE automatic sliding doors – compact, durable, energy efficient, and perfect for a wide variety of buildings.

Swing door operators

Read more about our fully automatic swing door solutions, suitable for a wide variety of building types.

Hermetic doors

Discover our hermetic doors – all the benefits of KONE’s standard door products, customised for your unique needs.

Gliding doors

Discover our gliding door solutions – ideal for environments where space-efficiency, wheelchair access, and noise reduction are important factors.

Turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

Industrial doors

Durable and enegy-efficient automatic doors for differents types of buildings and environments. Click to read more!

KONE Sectional Overhead Doors

Read about our durable and space-efficient sectional overhead doors, which help ensure efficient goods flow into and out of your commercial building.

KONE High Speed Doors

Discover our eco-efficient high-speed internal and external doors – all designed to improve goods flow and minimise energy costs in commercial environments.

KONE Roller Shutters and Grilles

Roller shutter doors are ideal for environments where floor space is essential. The roller shutter door is hung from an overhead frame attached to the wall and supported by side piers.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernisation of lifts, escalators, and automatic doors – all from one trusted supplier

People Flow Solutions

Discover our range of flexible solutions to help future proof your building and further improve your lifts performance, reliability and safety.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class lifts with KONE infotainment solutions.

Monitoring solutions

Discover how KONE monitoring solutions can improve people flow in your building with a real-time overview of equipment status and improve risk management for smoother building handover.

KONE Residential Flow

KONE Residential Flow ensures that tenants can move around their building as quickly and comfortably as possible while simultaneously providing secure access control as well as tools for communication. It is based on industry-leading technology that can be adapted to the changing needs of each tenant and facility manager. Smart building, smart home, access, residential, intelligent people flow system, KONE flow, KONE residential flow, simpler homecomings.

24/7 Connected Services

With our new intelligent 24/7 Connected Services we can now better predict, maintain and take action before breakage.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your lifts, escalators, and doors safe and healthy.

Maintenance

We maintain all makes and models of lifts, escalators, and automatic building doors.

How we serve you

New level of care, KONE care, tailored maintenance, KONE customer experience, exceptional customer experience, KONE maintenance, KONE elevator maintenance, KONE lift maintenance, KONE escalator maintenance, KONE door maintenance, KONE maintenance service, elevator maintenance, lift maintenance, escalator maintenance, door maintenance, tailored maintenance service, quality maintenance service, tailored elevator maintenance, tailored lift maintenance, tailored escalator maintenance, tailored door maintenance, sustainable maintenance solutions, safe maintenance solutions

Services

Our maintenance services – for all lift, escalator and automatic door brands – include various essential and customisable options that will cover all your service needs, big or small.

Lift modernisation

Different modernisation options for lifts: full, modular or upgrade specific components. Click to read more!

Full lift replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimising disruption to life in your building.

Modular modernisation

With modular and component modernisation you can upgrade individual elements or entire systems and significantly improve the performance of your lift. Read more!

Escalator & Autowalk modernisation

Discover our range of escalator modernisation solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modular modernisation

With our escalator upgrade and modular modernisation solutions you can renew individual components or complete systems. Visit us!

Door modernisation

Discover our flexible and cost-effective modernisation solutions for automatic building doors.

Full door replacement

Discover our building door full replacement solutions that are available for your existing pedestrian doors, industrial doors, and gates.

Modular modernisation

Buildings without an elevator

Discover our retrofit lift solutions for buildings currently without lifts.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, lift data and world-class tools.
Tools & downloads
Tools & downloads

Our easy-to-use tools and informative downloads support you throughout the lifecycle of your building.

Codes & standards

We offer a range of solutions for ensuring compliance with various codes and regulations, including accessibility, vandal resistance, and operation during a fire.

Brochure Library

Glossary

Certificates
Stories & references
Stories & references

Stories

Press releases

References
About us
About us

About KONE in Great Britain

KONE as a company

KONE in Great Britain

Environment

At KONE, sustainability is embedded in our organisational culture.

Safety

Innovations

KONE is the industry forerunner in technological innovations.

Contact us

How to contact our teams

Branch offices

We have offices across Great Britain

Contact form

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Card Payments

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Careers
Careers

We offer

Students & graduates

Technicians & professionals

Recruitment process

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Frequently asked questions
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Loading Bay Solutions

Our products are suitable for all applications, manufacturing, distribution, retail, commercial, schools, hospitals amongst others. Our in-house design gives us the flexibility to consider any customer requirements

Product	Description
Hydraulic dock levellers	KONE's range of robust hydraulic dock levellers help the fast and safe processing of goods being received or shipped by truck or trailer.
Dock shelters	Protecting important and valuable goods against the weather is essential for retailers and distributors of goods.
Scissor lifts	Scissor lifts can be surface mounted or pit mounted depending on usage requirements.