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KONE CUSTOMER SERVICE

For general queries please call us at 0345 1 999 999.

You can reach on working days between 08.30 and 17.00

Or use the contact form

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 0800 652 0692

KONE OFFICES AND CONTACTS

KONE Plc head office
Global House,
Station Place, Fox Lane North
Chertsey, Surrey, KT16 9HW
03451 999 999

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New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Advanced People Flow solutions

See how you can improve the building experience with advanced people flow solutions.

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

Destination solutions

Improve lift performance. We offer destination solutions for a wide range of building types.

Infotainment solutions

Learn about digital displays and lift screen content managment. We offer lift screens.

Monitoring solutions

Learn about remote lift monitoring. We offer monitoring solutions for new buildings.

KONE Residential Flow

Learn about digtial key management and residential flow. We offer smart building solutions.

Health and well-being solutions

Find out more about lift air conditioning, air purification and touchless technology.

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalised user experiences that make office environments more attractive and efficient.

Lifts

We offer many different types of lifts for a wide range of new buildings.

KONE MonoSpace® DX

Find a space-saving machine room-less lift for low-rise buildings and mid rise buildings.

KONE MiniSpace™ DX

Learn about a passenger lift with a highly compact lift machine room.

KONE TranSys™ DX

Learn about durable lifts that offer best-in-class connectivity features.

KONE MonoGoods

Discover the KONE MonoGoods lift, a heavy-duty lift for commercial buildings with demanding requirements for people, service, and goods transport.

KONE Motala™

KONE has introduced its Motala platform lift in Great Britain. Motala is now available with extended finish options, bringing it in line with the award winning KONE MonoSpace range. Motala is a solution for making all premises accessible. In many two or three-storey buildings, such as private homes, small apartment buildings or public buildings such as libraries, a conventional lift may not always be practical. The space-efficient platform lift, with self-supporting construction, can be installed in a stairwell without major structural alterations and only requires a 10A single phase supply.

Lift connectivity

See how our intelligent lift offering adds value. We have a smart lift for new buildings.

Lift interior design

Modern lift design for new buildings. See how our lift interior offering adds value.

Loading Bays

Discover Loading Bays

Escalators

Learn about the different types of escalators. We offer flat escalators and airport escalators.

TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

TransitMaster 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

KONE TravelMaster™ 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimised for retail environments to ensure a pleasant shopping experience.

KONE TransitMaster™ 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimised for transit centres to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

KONE TransitMaster™140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as underground/train stations and airports.

Moving Walkways

Well designed and manufactured moving walkways and autowalks are a must for today’s highly demanding public areas. They are key to ensuring the smooth, efficient and safe flow of people travelling within a building’s environment.

KONE TravelMaster™ 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

KONE TransitMaster™ 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centres.

Automatic doors

Learn about automatic doors for a wide range of use cases. We offer hotel doors, hospital, doors and office doors.

Revolving doors

Find out about innovative automatic revolving doors. We offer rotating doors for a wide range of building types.

Automatic sliding doors

Learn about electric sliding doors. We offer automatic sliding doors for a wide range of building types.

Swing doors

Learn about our automatic swing door operators. We offer operators for automatic swing doors.

Hermetic doors

See our soundproof interior doors and fireproof doors. We offer hermetic doors for new buildings.

Gliding doors

See our wheelchair access doors and magnetic doors. We offer gliding doors for a wide range of buildings.

Turnstiles

Get a better turnstile access control system. We offer security turnstiles for a wide range of buildings.

Industrial doors

Durable and enegy-efficient automatic doors for differents types of buildings and environments. Click to read more!

KONE Sectional Overhead Doors

Read about our durable and space-efficient sectional overhead doors, which help ensure efficient goods flow into and out of your commercial building.

KONE High Speed Doors

Discover our eco-efficient high-speed internal and external doors – all designed to improve goods flow and minimise energy costs in commercial environments.

KONE Roller Shutters and Grilles

Roller shutter doors are ideal for environments where floor space is essential. The roller shutter door is hung from an overhead frame attached to the wall and supported by side piers.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernisation of lifts, escalators and automatic doors – all from one trusted supplier

Elevator connectivity

Learn about our smart building solutions. We offer smart lift solutions for existing buildings.

Elevator user experience

Enhance the lift user experience. We offer lift lighting for a wide range of buildings.

People Flow Solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class lifts with KONE infotainment solutions.

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

Monitoring solutions

Discover how KONE monitoring solutions can improve people flow in your building with a real-time overview of equipment status and improve risk management for smoother building handover.

KONE Residential Flow

KONE Residential Flow ensures that tenants can move around their building as quickly and comfortably as possible while simultaneously providing secure access control as well as tools for communication. It is based on industry-leading technology that can be adapted to the changing needs of each tenant and facility manager. Smart building, smart home, access, residential, intelligent people flow system, KONE flow, KONE residential flow, simpler homecomings.

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalised user experiences that make office environments more attractive and efficient.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your lifts, escalators, and doors safe and healthy.

Maintenance

Find flexible solutions for lift, escalator and automatic door maintenance. We offer a wide range of building maintenance services.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for lifts, escalators, and automatic building doors.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your lifts, escalators, and automatic building doors safe and in good condition.

KONE 24/7 Connected Services

See how predictive maintenance services reduce faults, speed up repairs and increase safety. Our predictive maintenance solutions proactively monitor lifts, escalators and automatic building doors.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX lift solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Lift modernisation

Learn about lift safety features and explore the benefits of lift modernisation.

Full lift replacement

Learn about the lift replacement cost and increase the value of a building.

Modular modernisation

Find out about lift renovation and see how it improves the lift controller.

Escalator & Autowalk modernisation

Find out how to improve escalator safety and upgrade chain components and drive components.

Full escalator replacement

Find out how a new escalator or an autowalk replacement can benefit your building.

Modular modernisation

Learn about escalator repairs and see the benefits of modular escalator modernisation.

Door modernisation

See how door renewal and door modernisation can improve door security and door safety.

Full door replacement

Learn about automatic door replacement and upgrading the door control unit and door insulation.

Modular modernisation

Make the most of your automatic door maintenance with modular door modernisaton

Buildings without an elevator

Increase the value of a building by retrofitting small lifts. We offer pitless lifts.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, lift data and world-class tools.
Tools & downloads
Tools & downloads

Our easy-to-use tools and informative downloads support you throughout the lifecycle of your building.

Brochure Library

Codes & standards

We offer a range of solutions for ensuring compliance with various codes and regulations, including accessibility, vandal resistance, and operation during a fire.

Glossary

Certificates
Stories & references
Stories & references

Stories

Press releases

References
About us
About us

About KONE in Great Britain

KONE as a company

KONE in Great Britain

Environment

At KONE, sustainability is embedded in our organisational culture.

Safety

Innovations

KONE is the industry forerunner in technological innovations.

Contact us

How to contact our teams

Branch offices

We have offices across Great Britain

Contact form

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Card Payments

card payments

Disabled VAT Relief

Disabled Vat Relief
Careers
Careers

We offer

Students & graduates

Technicians & professionals

Recruitment process

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Frequently asked questions
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