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REVOLUTIONISING MAINTENANCE WITH ALL NEW, INTELLIGENT AND FULLY CONNECTED SERVICES

With our new intelligent 24/7 Connected Services we can now better predict, maintain and take action before breakage. For you it means improved safety, full transparency and ease of mind, because if something would happen, we’d already know.

KONE 24/7 Connected Services

SO INTELLIGENT, IT'S PREDICTIVE

Using the latest technology, lifts and escalators can now speak their minds and keep engineers one step ahead of what’s happening. The result? Fewer faults, faster repairs and more peace of mind for you.

SO SAFE, BY KEEPING WATCH 24/7

Lifts and escalators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.

SO TRANSPARENT, YOU'LL STAY IN THE KNOW

If critical faults are detected and engineers alerted, you’ll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

How do the connected services work?

KONE 24/7 Connected Services keep you informed of your lift’s and escalator's condition round-the-clock.

CONSTANT EYE ON CRITICAL PARAMETERS

Equipment installed in the lift/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.

ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE

All the data from the lift is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts an engineer immediately, or contacts technical support or customer service, according to how critical the problem is.

FULL TRANSPARENCY THROUGHOUT

We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

MAINTENANCE SERVICES

Get to know our maintenance services and find out more about the solutions available.